ONE FLOW / Delivery order management

Connect delivery orders with your kitchen and cashier

Receive orders from a dedicated delivery menu, review guest details and follow acceptance, preparation, dispatch and payment.

  • Dedicated delivery QR code and link
  • Phone number, address and notes
  • Preparation and delivery statuses
  • Delivery filters in sales history
01

Share a dedicated delivery menu

Enable QR ordering and delivery in store operations. Managers can view, print or download the delivery QR code and share its link to open the delivery menu directly.

02

Collect the details needed to prepare the order

Guests choose items and enter a phone number, delivery address and notes before submitting. The request appears in the online-order queue awaiting staff review, without automatically sending items to the kitchen.

03

Confirm before preparing items

Staff with an open shift and order-sending permission accept the request without choosing a table. The order moves into the delivery list; items are sent in batches and require completion when the kitchen workflow is enabled.

04

Dispatch once all items are ready

The delivery list distinguishes orders awaiting processing from those being delivered. Authorized staff can start delivery after all active items are complete. This action does not automatically record payment.

05

Record payments and review delivery history

Cashiers record cash or bank-transfer payments according to actual collection, their permissions and the current shift. Delivery filters in sales history help review orders and payments. Explore payments and VietQR.

06

Your store organizes delivery

Your store uses the supplied contact details to coordinate with guests and arrange delivery. Staff update preparation, dispatch and payment statuses according to actual service.

DELIVERY ORDER WALKTHROUGH

From acceptance to dispatch

Try the steps with a sample order. Items enter the kitchen workflow after staff accept the request.

  1. Awaiting acceptance
  2. Preparing
  3. Ready to dispatch
  4. Delivering

Sample delivery order

2 rice meals · With item notes

Guest phone number and delivery address provided

Order status: Awaiting acceptance

This walkthrough uses kitchen completion; all items must be ready before dispatch.

Illustrative interface · Sample data

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